Privacy Policy

General Terms

Terracom S.A. (hereinafter "Terracom") is firmly committed to the privacy of its customers. Terracom shall take all reasonable measures to have your personal information protected to ensure you feel safe and secure.

This Privacy Policy covers how Terracom uses personal information that users provide to Terracom. By using any of the services you accept the terms of our Privacy Policy.

Personal Information

Website (gpslive.io)

At "Contact form" (https://www.terracom.gr/en/contact) we collect your Personal Information (Name, Email and Phone number) to respond to your inquiry or request, to help improve the Service, to customize your experience at the Websites or to send updates or notices about the Services and products.

Web Application (https://fleetmg.plantron.gr)

We collect Personal Data about you in a variety of ways. Sometimes we collect Personal Data automatically when you interact with the Services, and sometimes we collect the Personal Data directly from you.

Personal Data that you provide to us directly:
  • First and last name;
  • Business/company name;
  • Company financial information;
  • Payment information;
  • Job title;
  • ID (for limited purposes);
  • Year of birth;
  • Gender;
  • Email address;
  • Phone number;
  • Password or passcode;
  • Place of residence and associated location information.

Personal Data that we collect automatically:

Location Information:

  • IP address;
  • Time zone;

Device Information:

  • Device model;
  • Unique device identifiers;
  • Information about the operating system and its version;
  • Mobile operator and network information;
  • Device storage information;
  • Version of your device system.

Data about your use of the Services includes, among others:

  • Frequency of use;
  • Areas and features of the Services you access, visit or use;
  • Engagement with particular features.

For what purposes, on what grounds we process your Personal Data at Web Application

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Services, including monitoring the usage of our Services.
  • To manage your account: to manage your registration as a user of the Services. The Personal Data you provide can give you access to different functionalities of the Services that are available to you as a registered user.
  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the Services.
  • To provide you with special offers, news and general information about other goods, services and events we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
  • To contact you: by email, through telephone calls, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
  • To manage your requests: to attend and manage your requests to us.
  • For other purposes: we may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience.

We will process your Personal Data based on one or more of the following legal bases depending on which features of the Services you use:

  • Your consent. For example, on the registration screen when you give us permission to process your Personal Data;
  • Legitimate interest. We may process your Personal Data in relation to our interests in providing the Services to you, our commercial interest;
  • To fulfill our contractual obligations to you in order to provide the Services to you;
  • Legal obligation. We may be obligated to process some of your Personal Data to comply with applicable laws and regulations.

Anonymous Information

Every time you visit the Websites, Terracom collects certain technical information from your Web browser. It includes the pages that were visited and returned to, the time spent on the Terracom website (www.terracom.gr) by a visitor, the operating system, the Web browser version, the referring site and any keywords used to find the Websites on search engines. This information does not contain any reference to the personal information.

This information can only be accessed by Terracom and can be used with the sole purpose of tracking visits to the Websites and improve the experience, content and layout of the Websites. Using the anonymous information, Terracom can also identify defects in the Service and thus continually improve the quality of the Service.

Your data protection rights

In accordance with the European General Data Protection Regulation 2016/679 (GDPR) you have a right of access, correction, removal of your personal data which you may exercise or receiving them in a structured, commonly used and machine-readable format, or withdraw your consent at any time by sending us a support ticket at (https://www.terracom.gr/en/contact). Your requests will be processed within 30 days.

You are also able at any time to modify personal data by logging into your account and clicking on “Edit”.

This information can only be accessed by Terracom and can be used with the sole purpose of tracking visits to the Websites and improve the experience, content and layout of the Websites. Using the anonymous information, Terracom can also identify defects in the Service and thus continually improve the quality of the Service.

Data Retention, account deactivation and deletion

We store data to our databases for as long as a client is active and for a period of 2 years after the deactivation of the client’s account. However, the time period of the data storage may be a case-by-case determination that depends on things such as the nature of the data, the legal framework of the client’s country and the reason why it is collected and processed.

Cookies Policy

Terracom may automatically collect certain information through the use of cookies. Cookies are small data files stored on a user's computer to allow the service to recognize a user who has previously used the service. Terracom uses the information collected from cookies to identify the pages users view, the browsers they use, the devices they connect with (such as tablets, desktop computers, etc.), and other details about user activity when visiting websites. Terracom implements remarketing campaigns using Google Analytics for the Terracom Content Network, and external providers, including Google Inc., use first-party cookies (such as Google Analytics or Google AdWords remarketing cookies) to inform, optimize, and serve ads based on past visits to the websites.

As a result, Terracom ads shall be displayed on the sites across the Web. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager.

The way we share your information

Privacy of our users is very important for Terracom. We shall not disclose, sell or rent your Personal Information to any third party for marketing purposes. We shall share your Personal Information with the third parties only if you instruct us to and only if such information is required to provide you with specific services.

E-mail communication

Terracom is committed to keeping your email address confidential. We shall never sell, rent or lease our user email lists or otherwise disclose the user email addresses to any third party. We shall use our users' email addresses exclusively to communicate Terracom information to them. We respect your attention and time so we shall limit the frequency of our mailings to a reasonable amount. We respect your attention and time so we shall limit the frequency of our mailings to a reasonable amount.

We collect e-mails in our website via opt-in forms. By submitting your e-mail address to an opt-in form, you will receive notification regarding any system update, pricing plans offers, company’s participation in exhibitions and events or crucial system interruptions.

Changes in our Privacy Policy

Your use of the Services, including any dispute concerning privacy, is subject to this Privacy Policy, Terracom Terms of Use. Terracom reserves the right to modify this Privacy Policy from time to time and such modifications shall be effective upon posting them on the Website. You agree to be bound by any changes to this Privacy Policy when you use the Services after any such modification is posted. It is, therefore, important that you review this Privacy Policy regularly to ensure you are updated of any changes.

Dispute resolving

Exclusive competent Court for dispute solving that may arise from the application of this agreement is the court of Ioannina, Greece.

Contact Terracom

If you have any questions or comments about our Privacy Policy please contact us at info(at)terracom(dot)gr or you can email Terracom’s Data Protection Officer directly at: privacy(at)terracom(dot)gr or by mail to: Terracom S.A., Attn: Data Protection Officer, Thesi Ntousia, Bafra, Ioannina, Zip: 45500 Greece.

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